customer delight in the making

We help ambitious businesses reimagine their loyalty solutions.

We design tailored programmes that create real and measurable value. We do this by delivering highly personalised customer interactions that delight our clients' customers and grow their lifetime value.

We delight our clients in 4 ways

Would a loyalty program deliver returns for our business? What kind of loyalty or customer experience program will deliver the best return?
We’ve got a loyalty program but are we getting a market leading return for our investment?
We’re about to launch a loyalty program and need to fully or partially outsource the operations to an expert partner.
We have an existing program and have a strategy for development. We now require a specialist partner to realise our vision.

Reward yourself your way. Westpac’s hotpoints credit card rewards programme offers a wide range of rewards, including travel, gift cards and digital gift cards, technology items, charity donations and more. With a hotpoints credit card, the choice is yours.

Aciem partnered with Westpac in 1999 to design and launch their hotpoints credit card rewards programme, and continues to operate and develop it today.

Aciem partnered with ASB to launch the successful True Rewards credit card loyalty program in 2007 with their innovative dollar currency. Aciem operate the True Rewards online store for ASB.

Whether you're a large corporate, a SME or a one-man band, you can enjoy fantastic rewards just by purchasing the things you need for your business, through Warehouse Stationery, The Warehouse and Noel Leeming. Aciem worked with Warehouse Stationery to launch BizRewards in 2009 and continue to operate the program as it grows through Warehouse’s market leading strategy.

Aciem has partnered with Fonterra’s Farm Source since it launched in 2014. Farm Source helps farmers get things done by understanding their needs and delivering excellent customer experiences.


We are Aciem

The new Aciem is a family of highly motivated and passionate practitioners. We’re a smart, credible, energetic and proactive bunch.


Simon Rowles
Managing Partner
+64 21 331 050
Gayle McGregor
Managing Partner
+64 21 533 777
Roger Dean
Managing Partner
+64 27 652 2700
Megan Kensington
Managing Partner
+64 9 524 1133
Supported by a talented team of 16 amazing Aciems!
Our team blend experience with new thinking. We have over 20 years experience of working with some of Australasia’s most recognised and exciting businesses.
We have a hunger for change and a passion for delivering for our customers and their customers. That’s why we’re hell bent on delivering customer delight!

Auckland, New Zealand
Ground Floor
109 Carlton Gore Road
Newmarket, Auckland 1023

Phone: (64) 9 524 1120

Sydney, Australia
Level 23
52 Martin Place
Sydney, NSW 2000

Phone: (61) 2 9220 5143